1. Quotes & Prices
Quotes are based on the details you give us, including the location, postcode, size of the job and the condition of the carpets or furnishings.

There is a minimum charge of £70 per visit. Room prices below that still have the £70 minimum applied if that is all that is booked. Extra rooms are added at the quoted rate.

If the job is larger, dirtier or different when we arrive, we will explain the change and agree any extra price with you before doing that extra chargeable work. We will not start extra paid work without your agreement.

Unless the quote says otherwise, the price includes labour, equipment, standard cleaning solutions and extraction of dirty water from the items listed. Stain protection, extra odour treatment, heavy furniture moving, parking permits and rooms not listed are extra unless agreed first.

2. Booking
A booking is only confirmed when you have received an email confirmation from us with the date, time, location and details we have discussed. Please make sure someone aged 18 or over is present at the property, unless we have agreed otherwise.

3. Cancellations
Please give at least 24 hours’ notice if you need to cancel or move a booking. If you cancel later than that, or we arrive and cannot get in, we may charge a cancellation fee of up to the £70 minimum visit to cover wasted travel and time.

We will tell you the amount when you book, or confirm it in the email.We will give as much notice as we can if we have to rearrange because of illness, vehicle failure or weather.

4. Access
You must provide safe access to the property, water and power. Tell us about tight stairs, no lift, or a long carry from the van.

5. Furniture
Please move breakable items and, where possible, heavy furniture before we arrive. We can help with lighter items. We are not responsible for damage caused by furniture that is already damaged, unstable or overloaded, except where the damage is caused by our negligence.

6. Parking
Please tell us about parking before the visit.

7. Results
We will carry out the work with reasonable care and professional equipment. We match the method to the fibre as far as we can and extract leftover product and dirty water.

Most dirt, stains and odours can be improved. We cannot guarantee that every stain, watermark, pet mark or smell will be removed, especially if it is old, has reached the underlay, or the fibre is worn. We will tell you if a result is unlikely.

End of tenancy work improves the look of the property. It does not guarantee a full deposit back. That decision sits with the landlord or agent.

8. Drying & Use
Carpets may take several hours to dry. Keep children, pets and heavy traffic off damp areas until they are dry. Do not put furniture back onto wet carpet without tabs or foil. We are not responsible for marks caused by use before the carpet has dried.

9. Children & Pets
Please keep children and pets away from the work area during the clean.

10. Your Belongings
Please put away money, jewellery, keys and fragile items before we arrive. We are not responsible for missing cash or valuables, except where loss is caused by our negligence.

11. What we are not responsible for
We are not responsible for pre-existing stains, worn or loose carpet, unstable dyes, shrinkage on unsuitable fabrics, items you did not move, hidden damage, or marks made after we leave while the carpet is still damp, except where the problem is caused by our negligence.

12. Payment
Payment is due when the job is finished, unless we agree another arrangement by email first. If there is a problem, tell us as soon as you can. That does not automatically mean the whole bill can be withheld for work that has been done properly.

We can decline or stop a job if payment for a previous visit is outstanding.

13. Complaints & Re-Clean
If you are not satisfied, please tell us within 48 hours so we can come back and review the area while the job is still recent. If the complaint is fair, we will re-clean that area.

You should still tell us about a problem even if you notice it later. The 48-hour period is so we can put it right quickly. It does not remove your legal rights.

14. Liability
We have public liability insurance. We do not exclude liability for death or personal injury caused by our negligence, or any other liability that UK law does not allow us to exclude.

Apart from that, we are not liable for pre-existing damage, hidden defects, colour loss in unstable dyes, shrinkage in unsuitable fabrics, missing cash or valuables, or loss of business. Where we can limit our liability by law, it is limited to the value of the job.

15. Photographs
We may take before-and-after photographs of the areas we clean. These are used to keep a record of the condition of the property, how the job was carried out, quality checks and insurance.

We will not use those photos on our website or social media unless you agree. If you do not want photos used for marketing, tell us before the visit.

16. Privacy
We only use your name, address, phone number and job details to quote, book and do the work. See our privacy policy.

17. Law
These terms are governed by the laws of England and Wales.

Select Carpet Care
selectcarpetcare.co.uk
07999 067 659
contact@selectcarpetcare.co.uk